Toby Ward

Toby advises on commercial contracts, including PSD2 compliance for card issuers, payment card production agreements, commercial strategy for professional services companies, and transactional support for technology and venture capital clients.

• Advised a card issuer on contracts to achieve PSD2 compliance.
• Lead adviser to a professional services company on its commercial contracts, standard supply agreements, and procurement strategy.
• Acted for a venture capital firm in relation to the MBO of a leading price comparison website.
• Advised a technology company on a series of software engineering resource contracts.
• Advised a technology platform provider on contracts to provide a Platform as a Service to regulated financial services customers.
• Led negotiations for a card issuer on an agreement for the production of payment cards.

Toby advises on data protection, including GDPR compliance projects, credit bureau agreements, privacy policies, terms of business, and consumer data-sharing arrangements for financial services and telecoms companies.

• Led a project for a financial services company to achieve GDPR compliance across its supply-side contracts.
• Advised a financial services company on its credit bureau agreements.
• Drafted the privacy policy and terms of business for a consumer-facing telecoms company.
• Advised a financial services company on an agreement to provide consumer data (including personal data) to a market data analytics company.

Toby advises on outsourcing, including EBA-compliant remediation, global IT outsourcing, multijurisdictional back-office services, supplier agreements for professional services companies, and transitional and outsourcing arrangements in corporate sales and restructurings.

• Advised a financial services company on a project to remediate its supplier contracts for compliance with the EBA Outsourcing Guidelines.
• Advised a multi-national pharmaceuticals company on a global IT outsourcing.
• Lead adviser to a global asset manager on the outsourcing of back-office services across four European countries.
• Lead adviser to a professional services company on a series of agreements, including IT, development, facilities management, and telecommunications.
• Advised a UK bank on a series of transitional arrangements and outsourcing agreements as part of its sale.
• Advised a telecommunications company on the outsourcing of back-office services.

Toby advises on space and satellite matters, including satellite manufacture and sale contracts, launch services agreements, on-orbit operations, launch site operator arrangements, and procurement contracts for multiple satellite programmes.

• Advised a satellite manufacturer on various contracts for the manufacture and sale of satellites and related services.
• Drafted the satellite launch services agreements for the first UK launch operator.
• Advised a satellite operator on various contracts, including launch services contracts and on-orbit operations.
• Advised a launch site operator on contracting arrangements with launch service providers.
• Advised a satellite operator on issues relating to a contract for the procurement of multiple satellites.

Toby advises on technology matters, including telephony procurement, fintech services, platform outsourcing renegotiations, decisioning service solutions, and licensing of AI systems for real-time customer communications.

• Advised a financial services company on the procurement of a new call-centre telephony solution.
• Advised a financial services company on an agreement for fintech services.
• Advised a financial services company on the third-generation renegotiation of its primary platform outsource.
• Advised a card issuer on an agreement for a decisioning services solution.
• Advised a company on licensing of an AI solution for streamlining real-time customer communications.

Toby advises on telecommunications, including national infrastructure contracts, consumer terms of business, mobile operator due diligence, satellite telecommunications procurement and operation agreements, and spectrum-related disputes for national satellite operators.

• Advised a strategically important national infrastructure company on a series of telecommunications contracts.
• Drafted terms of business for a consumer-facing telecoms company.
• Led a due diligence project on a mobile operator in relation to its refinancing arrangements.
• Advised a satellite operating company on a series of contracts for the procurement and operation of a telecommunications satellite.
• Advised a national satellite operator on a dispute relating to spectrum issues.

Recognised by The Legal 500 for IT and Telecoms 2022